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Legal

Privacy Policy

Last updated: 22 February 2026

At StrivNex Flow, we handle your personal information with care. This policy explains exactly what we collect, why we collect it, and what we do with it — in plain language, not legalese.

01

Who We Are

StrivNex Flow ("we", "us", "our") is a website and mobile app design studio based in India. We build websites, apps, ecommerce stores, and related digital services for businesses.

Our website is strivnex.com. If you have any questions about this policy or how we handle your data, email us at hello@strivnex.com.

02

What Information We Collect

We collect two types of information:

Information You Give Us
  • Name and business name — when you fill out a contact or enquiry form
  • Email address — when you book a call, contact us, or subscribe
  • Phone number / WhatsApp — when you reach out directly
  • Business details — shared voluntarily during discovery calls
  • Payment information — handled entirely by Razorpay or Stripe; we never store card details
Information Collected Automatically
  • IP address and general location (country/city level)
  • Browser type, device type, and operating system
  • Pages visited on our site and time spent
  • Referring URL (how you found our site)
  • Google Analytics data (anonymised where possible)
03

How We Use Your Information

We use your information only for legitimate business purposes:

To respond to your enquiries: When you contact us, we use your details to reply and follow up.
To deliver our services: We use your business information to design, build, and deliver your website, app, or other service.
To send service-related communication: Project updates, invoices, delivery confirmations. No spam.
To improve our website: Analytics data helps us understand what content is useful and fix issues.
To comply with legal obligations: We may retain certain records as required by Indian law.

We do not sell your data. We never have and we never will. Your information is not shared with advertisers or third-party data brokers.

04

Cookies & Tracking

Our website uses cookies — small text files stored in your browser. Here is what we use and why:

Cookie / ToolPurposeCan You Opt Out?
Google Analytics (GA4)Website traffic analysis — pages visited, session duration, locationYes — browser settings or GA opt-out extension
Essential cookiesKeep the site functioning — no trackingNo — required for site to work
WhatsApp click trackingMeasures clicks on our WhatsApp contact buttonYes — do not click the button

You can disable cookies in your browser settings at any time. Some parts of the site may not function correctly without them.

05

Third-Party Services

We use third-party tools to run our business. These services have their own privacy policies:

Analytics: Google Analytics for website traffic and performance trackinganalytics.google.com
Communication: WhatsApp Business for primary client communication and project updateswhatsapp.com
Booking: Cal.com for discovery call scheduling and project meetingscal.com
Financial Tools: PayPal (for International payments) and UPI apps (for domestic Indian payments)paypal.com / UPI apps
Infrastructure: Your chosen Hosting and Domain providers (e.g., Hostinger, AWS, or Cloudflare)Your chosen provider

We share only the minimum information required for these services to function. We do not give third parties access to your data for their own marketing purposes.

06

Data Retention

We keep your data only for as long as necessary:

Enquiry / contact form data12 months after last contact, unless you become a client
Client project data5 years after project completion (for legal and billing records)
Analytics data14 months (Google Analytics default retention)
Invoice and payment records7 years (Indian GST and tax compliance)
07

Your Rights

Regardless of where you are located, you have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct inaccurate or incomplete information
Deletion: Request that we delete your personal data (subject to legal retention requirements)
Objection: Object to us processing your data for marketing purposes
Data portability: Request your data in a machine-readable format

To exercise any of these rights, email us at hello@strivnex.com. We will respond within 30 days.

08

Children's Privacy

Our services are intended for businesses and adults aged 18 and above. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, contact us immediately at hello@strivnex.com and we will delete it promptly.

09

Security

We take reasonable technical and organisational measures to protect your data from unauthorised access. Our site uses HTTPS (SSL encryption) for all data in transit. Payments are processed by PCI-DSS compliant providers (like PayPal) or via secure UPI networks. We never handle, see, or store your raw card or bank login details.

No method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

10

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11

Contact Us

Questions, requests, or concerns about this Privacy Policy? We're easy to reach:

StrivNex Flow
Website: strivnex.com
Country: India